Returns
How It Works
Right to Cancel and Return Purchases
You have the right to cancel your order made online or over the telephone within a 'cooling off' period of
11 days from the day after you receive the goods, Completely Engineered Ltd, however, has extended this right to
30 days from the date of receipt. This right applies to all items except personalised or bespoke items.
If you wish to cancel your order and return your purchase, please email Customer Services at
sales@completelyengineered.com or call on +44 (0)141 674 9405 with the order number
quoted on the delivery note. You will be given instructions about where to return the goods which must be
made without undue delay and in any case within 14 days of notifying us. When the goods have been received and
checked, a refund for the goods and the standard delivery charge (premium charges are not refundable)
will be issued within 14 days. This means that you may be contacted for details as to how we can make
repayment to you. Please note that returning the goods to us is your responsibility and we are not obliged
to repay you for any costs that you have incurred in returning the products to us.
Your statutory rights are not affected.
Items Which Are Damaged in Transit, Defective or Incorrect
If you take delivery of a package from us and the goods being delivered to you have been damaged in
transit, or are defective, not as described, not of satisfactory quality, not fit for purpose, or are not per a
sample, we will at your option either exchange or repair these items without charge to you, or provide
you with a full refund, if the fault is notified to us within 30 days of you receiving the product. Beyond 30
days, we will provide you with either an exchange or repair in accordance with the Consumer Rights Act
2015. We will check the items on their return, and we may request proof of purchase and/or photos of the
damage and packaging in order to enable us to investigate the matter with our courier and packing
facility.
In such circumstances, please email Customer Services at sales@completelyengineered.com or
call on +44 07399526364 with the details and you will be provided with instructions and the returns
address. It is your responsibility to ensure that the items are adequately wrapped. All goods
should be returned with an undamaged proof of purchase.
Privacy Notice
Completely Engineered Ltd (collectively “We”, “we”, “our”, “us”) trading as Solid Stuff 4x4 Accessories is a UK registered company with headquarters at 103 Curriehill Road, Currie, Edinburgh EH14 5PS; Registration number SC719922.
Your personal data
“Personal data” means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly. Examples include reference to an identifier such as a name, an identification number, location data, an online identifier or email address.
We do not consider information that has been anonymised or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise as personal data.
How we collect personal data
We collect personal data directly from you. This can be when you:
Purchase any of our products or services
Place a telephone call to us or receive one from us. Calls may be recorded digitally with your consent.
Provide your details to us in person at trade shows or exhibitions
Provide your details to us via web chat or social media
Visit our website or register an account on our website.
We may obtain personal data from a third party when it is necessary for compliance with a legal obligation, or the performance of a contract. For example, a Credit Reference Agency if you apply for a credit account with us.
What personal data we collect
Where Completely Engineered Ltd is the data controller of your personal information we may collect the following about you:
Contact details such as name, email address, postal address and telephone number
Your vehicle details where you have provided them
Financial information such as bank details, credit card details. Card details are processed by a payment processor (i.e. bank) immediately, not stored.
Your purchase history for marketing and accounting purposes
Your IP address and browser or mail client details during visits to our website or email communications.
Your marketing preferences
How your personal data is used
Your personal data is used:
To fulfil orders placed with us (performance of a contract)
To provide customer service and technical advice when requested
For compliance with any legal obligations to which we are subject
For statistical analysis in order to improve our products and services, and to contact you with offers and new products.
For marketing purposes on our website, to display products relevant to you and your buying habits.
Who your personal data is shared with
Personal data will be shared with third parties when necessary for the performance of a contract with you, compliance with a legal obligation, or in pursuance of our legitimate interests in line with this privacy policy.
For example:
Courier services
Payment processors
Auditors
Business analysis services
Email service providers
Credit reference agencies
Debt collection agencies
Regulatory authorities such as the Information Commissioner’s Office
Service providers and contractors working on our behalf, in line with our legitimate business interests given the context in which the data was collected.
We may share some or all of your Personal Information to any other third party with your affirmative consent. For instance, we display personal testimonials of satisfied customers in addition to other endorsements.
We will not share or otherwise distribute your personal data to third parties who are not a service provider to us, or contractor working on our behalf, without affirmative consent.
Your rights regarding our use of personal data
We make our best effort to ensure that the personal information we collect is accurate, relevant and up to date. As required by applicable law, we also respect your rights to:
Request a copy of the personal data we hold on you. Upon receiving such a request, we will provide a copy of the personal data we hold in a commonly used and machine readable (digital) format.
Rectification of inaccuracies in personal data we hold on you. Simply contact us if you become aware of an inaccuracy and we will correct it as soon as reasonably possible.
Erase the personal data we hold on you. Contact us if you would like us to close your account and / or delete any personal data we hold. Upon request, we will delete all personal data we hold, other than any data we are required to retain under a legal obligation we are subject to.
Ask that we restrict, stop processing, or withdraw consent you have previously given for us to process personal data. We provide the option to unsubscribe from marketing communications at any time, even if you have previously given consent for us to send them.
Please note that requesting we stop processing your personal data for reasons other than marketing may prevent us from being able to offer you products or services.
Data portability
EU regulation 2016/679, commonly known as the General Data Protection Regulation (GDPR), provides you the right to data portability. We uphold this right by providing a copy of the personal data we hold in a commonly used and machine readable (digital) format upon request.
How long we keep personal data for
We only keep your information for as long as the regulations say we must. This is usually between three and ten years after our relationship with you ends, but it will vary depending on what data we hold, why we hold it and what we’re obliged to do by the regulator or the law. Typically, legal requirements are 10 years following a purchase from us, or after the customer/supplier relationship ends.
Securing your data
Electronic Personal Data held by Completely Engineered Ltd is stored on secure servers operated by Wix.com Ltd. Information on the location of the data they store on our behalf can be found at https://www.wix.com/about/privacy. We hold data in various forms, including electronic databases and paper files. We strive to take all reasonable steps necessary to ensure your data is adequately protected and processed in line with this privacy notice. Such steps include encryption of electronic data, and physical access controls and security systems to protect paper records. Personal data is deleted / disposed of in a secure manner, in adherence to our data deletion policy.
Changes to this privacy notice
We reserve the right to update this privacy notice at any time. We will take appropriate measures to inform you of updates to our privacy notice. The updated privacy will be posted on our website or, where appropriate, we will contact you directly to inform you e.g. via email.
The UK Information Commissioner's Office
You have the right to make representation to the Information Commissioner’s Office (ICO) in the UK. We would of course be grateful if you contact us first to discuss any issues, we will always respond as quickly as we quickly. If you are dissatisfied in any way with our response, you can contact the ICO directly at: ico.org.uk Tel: 0303 123 1113